Regarding delivery

about shipping cost

EMS shipping fee will be charged.

About the carrier

Domestic: Sagawa Express Co., Ltd.
Overseas: Japan Post Co., Ltd. (EMS)

About the delivery note

If you do not need a delivery note, please write it in the notes in the cart.

Delivery time

Ships within 3 business days from the next day after payment is completed
{Excluding roasting day (Wednesday)}
*It may take some time for some products to be shipped.

Returns, exchanges, cancellations, etc.

We cannot accept returns or refunds after the product has been shipped.
We will only exchange the product if it is defective.
Cancellations will only be accepted within 24 hours of placing the order.

Return deadline

Please contact us within 7 days of product shipment.

return shipping fee

If the product is defective, we will bear the cost. All other charges shall be borne by the customer.

If out of stock

If the product you want is out of stock, we will contact you to that effect and cancel your order.

Any questions/requests, etc.

Please write any requests regarding the product or delivery in the notes section of the cart.

If you have any other questions or requests, please feel free to contact us using the information below.
Contact: coffeeonline.jp@fuglen.no