Notation under the Act on Specified Commercial Transactions

Notation based on the Act on Specified Commercial Transactions

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Name of Distributor: Fuglen Roastery Co., Ltd.

Representative name Kenji Kojima

Location 3506-1F Noborito, Tama Ward, Kawasaki City, Kanagawa Prefecture 214-0014

Phone number044-712-5575

Phone hours Weekdays 9:00 - 18:00

email roastery@fuglen.no

Website https://fuglencoffee.jp

Sales price See individual product pages.

Necessary charges other than the product price 
Consumption tax and shipping fee (depending on the region. Free shipping nationwide for purchases of 3,400 yen or more in total) 
(Transfer fee for bank transfer or convenience store payment)

Delivery time 
Shipped within three days from the next day after payment is completed
 {Excluding roasting days (Tuesdays), weekends and holidays}

Payment method 
Credit card, convenience store payment, bank transfer

Payment validity 
Please transfer your payment within seven days.
The application will be canceled unless payment is received within seven days.

Returns, Exchanges, Cancellations, etc. 

We do not accept returns of goods after dispatch.
Only if the goods are faulty will they be exchanged.

We accept cancellations if it's done within 24 hours of ordering.

If you have used a convenience store payment, no refunds will be made at the convenience store.

Deadline for return of goods 
please get in touch with us within seven days of the product shipment.

Return shipping costs
In case of defective goods, we will bear the costs. Otherwise, the customer is responsible for all other expenses.