[Staff training journal in Oslo, Norway]
FUGLEN HANEGI KŌEN
My name is Okude and I am the store manager of FUGLEN HANEGI KŌEN.
At the end of August 2023, I headed to Oslo, Norway for training and worked at Fuglen Oslo for a few days.
By the way, this was my first time going to Oslo, Norway.
For people living in Northern Europe, coffee is indispensable.
Why is it said that people drink about 4 or 5 cups a day?
What is the role of cafes?Why did coffee develop?
I have always wanted to see with my own eyes and experience how coffee is consumed on a daily basis.
After arriving in Oslo, I headed straight to Fuglen Oslo and was a little nervous when I entered the store, but the staff welcomed me very warmly.
As I was drinking coffee at the counter with a nice view and looking at the shop and customers, I was forced to think again about what a cafe is.
Both the customers who spend time at the shop and the baristas who work there are very natural, and no one is pushing themselves too hard.They spend their time at the cafe as a matter of course, and it is a part of each person's daily life. It felt like there was a cafe in there.
yes. Because of this freedom, each of us had a comfortable space.
I saw firsthand that the development of Scandinavian cafes is not just about the deliciousness of the coffee.
When I first started working at Fuglen, my manager at the time taught me to ``treat customers as if you were inviting a friend to your home.''
Even now, I place the utmost importance on having face-to-face conversations with my customers.
Having actually worked at Huglen in Oslo, I was reminded of the meaning of that word.
For example, when a customer arrives, the barista starts with a "Face to Face" greeting, and while making coffee, the barista talks with the customer while waiting for their drink, saying things like, "It's nice weather!" and "What are you doing today?" .
The customer who receives the drink says, "Thank you for making the drink!" and the barista says, "Thank you for coming! Have a nice day!"
I felt that this warm sense of distance with our customers was exactly what we had, and that it was something we had always cherished.
I would like to convey the richness and warmth of Scandinavia at my Japanese store.
I would like to focus more on creating a store where everyone who visits Fuglen can spend their time and have a good time for everyone.
And the FUGLEN HANEGI KŌEN where I work will celebrate its 2nd anniversary tomorrow, October 1st (Sunday).
Today's Coffee, parfait, and original cocktails using Geisha seeds will also be available for a limited time only on the day of the event.
Please feel free to come and visit us.
Thank you for your continued support at FUGLEN HANEGI KŌEN for the 3rd year!
[ FUGLEN HANEGI KŌEN ]
4-36-14 Daita, Setagaya-ku, Tokyo
Mizumaki Building 1F
Click here to check on the map
Email Address: firstname.lastname@example.org
Click here for Online Store